Vietnam Airlines Full Review & Verdict: Should You Fly With Them?

Should you make reservations for your upcoming trip with Vietnam Airlines? Will this airline live up to your travel expectations, exceed them, or fall short entirely? It is in your best interest to find out the truth now, rather than later, after you have already invested time and money. Continue reading in order to obtain all of the information regarding Vietnam airlines that you will require.

Organizing your flight plans will be one of your top priorities if you are planning a trip that will take you to a faraway location or even just another country. In this scenario, the airline that you select can have a significant influence on the entirety of your journey. If you choose an airline that strikes the optimal balance between price and value, you can ensure that your flight is both comfortable and affordable. However, a cursory glance at the wildly divergent opinions expressed on the internet will cause you to second-guess your choices.

We are aware of how time-consuming it can be to read through online reviews, which is why we have invested a significant amount of effort reading through all of their reviews so that you won’t have to. Previous articles have covered our opinions on the airline FlyTAP Portugal as well as the airline Transavia. Today, we are going to take a short detour away from Europe in order to examine an airline from Asia called Vietnam Airlines.

Travelers who are interested in visiting Vietnam and touring the country’s major cities should consider flying on Vietnam Airlines. The facilities are superior, despite the fact that the price is slightly higher than what you would pay for the alternatives. A review of Vietnam airlines is presented here.

Where does Vietnam Airlines fly to the most frequently?

The most well-known and well-established airline in all of Southeast Asia is Vietnam Airlines, which is also the largest airline in Vietnam. In light of the high standard of the services it provides, Skytrax has awarded the airline with four stars.

It serves 22 domestic and 29 international destinations across Asia, Europe, North America, and Australia across its 94 routes. The airlines began operating their first nonstop flight to and from the United States of America in December of the previous year. It is the only airline in Vietnam that operates direct routes to the United Kingdom and the United States at this time.

The Partnerships and Alliances of Vietnam Airlines.

SkyTeam Airline Alliance is comprised of 18 different airline members, including Vietnam Airlines. Vietnam Airlines is a member of SkyTeam Airline Alliance. Because of this, if you choose to enrol in their frequent flyer programme, you will be eligible to accumulate miles for every trip you take on one of the SkyTeam Alliance member airlines, regardless of which airline you flew with. Discounts, additional baggage allowance, and even free tickets can be obtained by travellers by using the points they have earned through the programme. If you have a sufficient number of points, you will be able to upgrade to SkyTeam Elite or SkyTeam Elite Plus, which will grant you additional privileges.

You are able to use AirEuropa, Air France, China Airlines, and a great number of other airlines with your Vietnam Airlines Lotusmiles account. In addition, members can take advantage of their expedited check-in and luggage services, as well as access to business lounges located all over the world. Not only that, but if you rent a car through their partner company, Hertz, you can save money on your rental!

Vietnam Airlines App.

Through the use of a mobile app that is compatible with both Android and iOS devices, you are able to view flight schedules, navigate airport maps, and book flights while you are on the move. In addition to that, it is a fantastic method to save all of your booking information and check in online up to twenty-four hours in advance. You can expect to receive the most recent flight updates on your mobile device, which will keep you informed of any last-minute changes. Members can also manage their Lotusmiles rewards account through the Vietnam Airlines app if they have it downloaded. On the other hand, a number of reviews have stated that the app has a bad design and frequently freezes.

Policy Regarding the Allowance of Baggage on Vietnam Airlines.

In economy class, the maximum allowable dimensions for carry-on luggage are 56 centimeters by 36 centimeters by 23 centimeters, and the maximum allowable weight is 12 kilograms (26 pounds). It is possible to include one piece of carry-on baggage and one accessory. On the other hand, you are free to take a few personal items with you when you leave. Economy and premium economy passengers have a weight limit of 24 kilograms (50 pounds) for their checked baggage.

The maximum weight of 18 kilograms (40 pounds) is allowed for passengers travelling in business and premium economy classes. You are permitted to bring along two pieces of baggage that are the same size and one accessory. For travellers flying in business class, the maximum weight of their checked baggage is 32 kilograms (70 pounds).

The additional expenses that must be paid for excess luggage change based on the cabin class, travel route, and final destination. Visit the website of Vietnam Airlines in order to acquire additional information regarding the luggage policy and the expenses associated with it.

Cancellations and refunds are available.

According to the Cancellation and Refund Policy of Vietnam Airlines, travellers who were on a flight that had a departure time that was delayed by four or more hours are eligible to get a refund. You have the option of exchanging the ticket for a Travel Voucher, which you can then put toward the purchase of other tickets or services on Vietnam Airlines during the next year. In any other case, you are eligible to receive a cash refund within the time frame stated for the processing of refunds. If the airline is not at fault, you will be required to pay a fee for the refund of your ticket.

In light of the epidemic, we came across a lot of bad reviews from customers where they talked about problems with getting their money back. In the event of unforeseen cancellations, the airline from Vietnam guarantees to reimburse passengers. However, even after being informed that they are eligible for a refund, customers have reported that it is challenging for them to successfully submit a refund claim.

The in-flight experience offered by Vietnam Airlines.

The seats in economy class recline and offer plenty of legroom, while the seats in business class are fully convertible into flat beds and also recline. You are able to access electric charging connections from the seat that you are seated in. You may customise the brightness of the LED illumination to make the most of your relaxing flight.

You have the option of stowing your carry-on luggage in the overhead compartment or beneath your seat. When it comes to your choices for entertainment, you will typically have access to both English and Vietnamese classics in addition to recent releases. Although the selection isn’t particularly large, there is a respectable selection of movies, music, television shows, and games available to keep you occupied.

The airlines serve a variety of different cuisines, including Vietnamese, as well as other cuisines, and they also provide special meals for passengers who have dietary restrictions. In most cases, a pillow, blanket, essential toiletry items, and service stickers are provided to guests as part of the personal amenities offered.

How would you rate the Customer Service offered by Vietnam Airlines?

Vietnam Airlines’ flight attendants provide first-rate service to passengers. The majority of the time, they are prompt and effective. Almost immediately after takeoff, menus with options for ordering meals are handed out to passengers. As soon as you have finished your meal, the trays will be removed from the table.

Nevertheless, a significant number of passengers who have flown with the airlines have mentioned the language barrier. Some passengers have reported having difficulty communicating their needs to flight attendants, leading to them receiving the incorrect meal or amenity as a result. However, the majority of the crew should be able to communicate with you in English, so we do not anticipate any major difficulties for you.

The customer support service that is supposed to answer difficulties relating to booking and cancellations does not respond to inquiries or requests for help very quickly. In a number of instances, passengers’ phone calls and emails for reimbursements have gone unanswered. It would appear that we need to send them many emails before we get a response from them.

Is it worthwhile to fly Vietnam Airlines?

In general, flying with Vietnam Airlines is a pleasant experience that is comfortable and satisfactory. We cannot claim that we are overjoyed, but we can acknowledge that it is satisfactory. It is still the best among the Vietnamese carriers in terms of quality, amenities, and comfort; consequently, its prices are higher than those of its competitors. However, when weighed against the prices of other international airlines, it is a more affordable option. The most significant disadvantage is that they have problems with refunds, which is a problem that many other airlines had during the pandemic. We have high hopes that it will get better over time!

Rating: 4.6/5

Pros

• Helpful service with a smile.

• Seating options that are comfortable.

• An excellent point system based on mileage.

• Amenities of a high quality overall.

Cons

• Difficulties involved in submitting claims for refunds.

• Unreliable mobile app.

• Food isn’t always good.

• Considerably expensive.